PixnobiRefund request
Send your payment receipt and the email used at checkout. No reason is required for an eligible refund.
Request a refundHERE TO HELP
Contact & support
Find help with image compression, request a refund, cancel a subscription, or send product feedback.
Effective October 14, 2026
Cancel a subscription
Send your checkout email and cancellation request. Do not include full card numbers or passwords.
Request cancellationProduct feedback
Tell us what you were trying to do and what could work better. Your ideas help shape Pixnobi.
Share an ideaCompany contact details
Pixnobi is operated by VELDRION GROUP INC.
VELDRION GROUP INC
4450 ARAPAHOE AVE
BOULDER, CO 80303
Email support@pixnobi.com for product and billing support. You may write in English or Japanese. Include a short description and the page or feature involved.
Never send your full payment-card number, security code, password, or an image containing sensitive information. For billing enquiries, the purchase email address and order reference are sufficient to start.
Get help with an image
Check that your file is a JPEG, PNG, or WebP and that it opens correctly on your device. Large images and large batches need more device memory; trying a smaller batch can help.
If a result looks different, compare it with the original and try a higher quality setting or a different output format. Compression does not guarantee a smaller file for every input. Keep your original files until you are satisfied with the downloaded results.
For a problem report, tell us your browser and device, the input format and approximate size, the settings you chose, and any error message. The compressor works locally, so we cannot inspect your images or recover a file from our servers.
Request a refund
Email us with the subject “Refund request” within 30 days of the relevant charge. Include your purchase email address and order reference. If the paid credits or allowance for that billing period are completely unused, our 30-day money-back guarantee provides a full refund of that charge, no questions asked.
You do not need to give a reason. We only verify the transaction and eligibility. Partially or fully used paid credits do not qualify for this voluntary guarantee; your statutory rights remain unaffected.
Cancel a subscription
Send an email with the subject “Cancel subscription” and identify your purchase email address or order reference. If your purchase confirmation provides a subscription-management link, you can also use that link.
To avoid the first charge, cancel before the one-hour trial ends. To stop a renewal, cancel before the next billing time. A timely email request is assessed by when we receive it, not when our reply arrives. After a paid period begins, cancellation stops the next renewal and access continues until the end of the paid period unless a refund ends it earlier.
Share an idea or report a barrier
Send feedback with the subject “Product feedback”. Describe what you were trying to accomplish and what would make it easier. For accessibility concerns, include the page and any assistive technology you use, if you are comfortable sharing it.
Opening the compressor or selecting a plan does not create a paid subscription. A trial and future charges require an enabled checkout, a successful confirmation, and your explicit agreement to the billing terms.