PixnobiWhat the guarantee covers
You may request a full refund of a subscription charge within 30 days after that charge if all paid credits or the paid allowance allocated to that billing period remain unused. The guarantee applies to an initial subscription charge and to each renewal charge on the same basis.
“Unused credits” means that none of the paid credits or allowance for the period being refunded have been consumed. It does not mean a refund for the remaining balance of a partly used period. No explanation for your decision is required.
What falls outside this voluntary guarantee
A period in which paid credits have been partly or fully used does not qualify for this full-refund guarantee. We do not promise a prorated refund for an unused portion of a partially used period under this policy.
Using the free local compressor does not by itself consume paid credits, start a paid trial, or authorize a charge. Any use during a free trial is separate from the paid allowance for the following billing period.
How to ask
Contact support@pixnobi.com with the subject “Refund request”, your purchase email address, and the relevant order reference. Send the request within 30 days of the charge. Do not include full card details.
We check the payment and whether the paid period is unused, then confirm the outcome by email. Approved refunds are returned to the original payment method. The time until a refund appears depends on the payment provider and your bank; we will not ask you to pay a refund-processing fee.
What happens to the subscription
An approved full refund ends access associated with the refunded period and cancels future renewal for that subscription. Download any results you need before the refunded access ends. A cancellation request alone stops future billing and is not automatically a refund request.
Errors and legal rights
Contact us promptly about duplicate, incorrect, or unauthorized charges, even if you are unsure whether the voluntary guarantee applies. We will investigate the payment details.
This guarantee adds to, and does not exclude or reduce, rights and remedies that applicable consumer law gives you. Mandatory rights relating to defective services, withdrawal, or billing errors continue to apply where required.